Orders will arrive based on the following shipping schedule:

• Standard Shipping:  Allow 5 to 7 days from the date of your order.  We use UPS Expedited Service (orders under 1 lb.) and UPS Ground Service (orders over 1 lb.) for Standard Delivery orders.  Orders over 1 lb. will be sent a UPS tracking number. Packages under 1 lb. cannot be tracked.  For express delivery methods and more extensive order tracking, choose either the Priority or Express shipping method.
• Priority:  Allow 2 business days for delivery when you order before 1pm EST, Monday-Friday.  Please note:  There is no weekend delivery for one- and two-day shipping.
• Express: Allow 1 business day for delivery when you order before 1pm EST, Monday-Friday.  Please note: There is no weekend delivery for one- and two-day shipping.

Orders placed by 1pm Eastern Standard Time on Monday thru Friday for in-stock, non-personalized merchandise will normally ship the same day. Orders placed after 1pm EST on Fridays, as well as orders on weekends and holidays, will ship the next business day. Shipping time is from when the item leaves the warehouse to when it arrives at your door.

Please review the entire shipping policy in the navigation menu to the left.

Wondering about an order you've already placed?  Visit the order history in "Your Account."

To get the details of your order, click the button marked "Details."  You'll be able to see which items have shipped already and which are in process.  If your order was shipped by UPS, we'll even give you a link to the UPS tracking number.

Orders shipped via a trackable method will have tracking information available in "Your Account."  Please check this information if available and read through the following options:

• If the tracking information indicates that the package has been delivered, please check with your neighbors or family members.  Packages are occasionally  left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage or even behind bushes.
• If the tracking information indicates that the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
• If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us at: shopsupport@merion.com.

You cannot make changes to an order after you have hit the "Place Order" button.  Please review your summary carefully before placing any orders.

However, you can return or exchange the order within 30 days from the date of shipment, and we will provide the appropriate refund.  For more information on returning merchandise to ADVANCE Healthcare Shop, Inc., please clink this link: http://shop.advanceweb.com/ReturnForm.aspx 

We offer four shipping options within the United States:

• Standard Ground Shipping (via UPS or USPS)
  Allow 5 to 7 business days from the date of your order. We use UPS Ground Service for most Standard Delivery orders within the 48 contiguous United States. All packages shipped via UPS will have tracking to the destination. Packages to Post Office boxes or destination outside the 48 contiguous United States will be sent via the United States Postal Service with delivery confirmation.
• 3-Day Select Shipping
  Allow 3 business days for delivery when you order before 1pm EST, Monday-Friday. Please note: There is no weekend delivery for 3-Day Select shipping.
• Priority Shipping
  Allow 2 business days for delivery when you order before 1pm EST, Monday-Friday. Please note: There is no weekend delivery for Priority shipping.
• Express Shipping
  Allow 1 business day for delivery when you order before 1pm EST, Monday-Friday. Please note: There is no weekend delivery for Express shipping.

Packing and shipping charges are based on delivery option chosen (Standard, 3-Day Select, Priority or Express), weight of the item(s) and shipping preferences. Please view our full shipping policy for more information.

We offer shipment via USPS parcel post for shipments to post office boxes, Alaska, Hawaii , US territories and Military APOs and FPOs. Customers will not be able to track these packages or receive delivery notifications. We send the USPS packages with delivery confirmation to verify that you are in receipt of the package. For faster service choose either the Priority or Express shipping method. Please read our full shipping policy for more information.

There is no weekend delivery for one- or two-day shipping.  There is no delivery on holidays observed by the U.S. Postal service.  Standard Ground shipments are not delivered on Sundays.

We currently ship internationally to Canada, United Kingdom and Australia. For rates, shipping methods and more information, please read our shipping policy.

"Business Days" refers to Monday-Friday, 9am - 5pm ET, excluding holidays designated by the United States Postal Service.

ADVANCE Healthcare Shop, Inc. currently accepts the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Visa or MasterCard check cards
• Personal Check
• Purchase Order
• PayPal

If you would like to use a personal check, please be sure to:

• Make checks payable to ADVANCE Healthcare Shop
• Put your order number on your check and mail it to: ADVANCE Healthcare Shop,
  Attn: Order Department, 3100 Horizon Drive, King of Prussia, PA 19406

Your order will not be processed until we receive your check, so please mail your check within 3 days of placing your order. Please allow up to 10 business days from the time we receive your check for it to clear. Upon check clearance, your order will be promptly processed and shipped. Returned checks will be subject to a fee of $25.00.

* Because orders paid for by personal check are not processed until the check is received, items are only guaranteed in stock as of the order date and may not be available once the check arrives and the order is fulfilled. This is a rare occurrence, and sometimes happens with clearance inventory and extremely popular items. To ensure item availability, please pay by credit card.

Purchase Orders
We accept purchase orders from our corporate customers with approved credit. If you select this payment option, your order will not be processed until you fax your signed purchase order, containing all payment information with net 30 day terms, to 610-278-1424. New customers need to fill out a credit application to establish open account terms. Click here for a printable version of our credit application form, or call 877-405-9978 to receive a credit application form by mail or fax. Your order will not be processed until your credit application is approved and we receive your signed purchase order. Allow 1-2 additional business days for new accounts.

If you would like to use a personal check, please be sure to:

• Make checks payable to ADVANCE Healthcare Shop
• Put your order number on your check and mail it to: ADVANCE Healthcare Shop, Attn: Order Department, 3100 Horizon Drive, King of Prussia, PA 19406
• Allow up to 10 business days for your check to clear. Upon check clearance, your order will be promptly processed and shipped.
• Customers paying by check must mail their payment within 3 days of placing their order to ensure item availability and order fulfillment.

Returned checks will be subject to a fee of $25.00.

* Because orders paid for by personal check are not processed until the check is received, items are only guaranteed in stock as of the order date and may not be available once the check arrives and the order is fulfilled. This is a rare occurrence, and sometimes happens with clearance inventory and extremely popular items. To ensure item availability, please pay by credit card.

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected. If fraudulent charges are ever made, you will not have to pay for them.

In accordance with applicable law, all items mailed to "out of state" addresses will be exempt from PA state sales tax.

ADVANCE Healthcare Shop, Inc. currently collects tax in the state of Pennsylvania.  Sales tax is applied to the total amount of the order, including shipping and handling charges and gift wrap fees (where applicable) and is based on the shipment's destination state and local sales tax rates.

For your planning and convenience, we display an estimated sales tax amount when orders are placed.  The exact sales tax will be listed on your invoice (packing slip) and reflects all state and local taxes of your order destination at the time your order is shipped.

No sales tax is charged on the purchase of Gift Certificates.  However, purchases paid for with Gift Certificates will be charged sales tax where required.

Our apparel items come in a number of sizes and sizes may vary by manufacturer. Please visit the online catalog page for any apparel item of interest and click on the 'View Sizing Chart' link to see details for that specific item. We do not guarantee the accuracy of the sizing charts displayed - the information we display has been obtained from the manufacturer of the item.

1. Please got to the account page by clicking on the "Your Account" link at the top of the page.  If you haven't already signed in, you will be prompted to do so.

2. Click the "Address Book" to review or change the shipping addresses in your Address Book.  Here's how:

• Click "Add New Address" for first-time deliveries.  Enter the details and click "Continue."
• Click "Edit" under an address if you wish to modify an exisiting one.  Enter the new information and click "Save Changes."
• Click "Delete" to remove an address from your book.

A Wish List is a private, safe page where you can save items for future purchase so you won't waste time seaching for them later.

To add items to your Wish List:

On most product pages there is a link labeled "Add to Wish List" (below the cart icon).  Clicking this link will add the item to your wish list.

 

These items will only be stored temporarily unless you sign in to your account.  By signing in, you will automatically save these items to your permanent Wish List, and you will see them on future visits to ADVANCE Healthcare Shop.  If you do not sign in, your Wish List items will only be visible from the computer on which you created the list.

We cannot tell you your current password, but we certainly help you acquire a new one by sending you a new one to the e-mail address associated with your account.  A random password will be generated by the site and you will receive an e-mail with your new password.  When you are on the sign on page, simply click the "Forget Your Password?" link.  The site will prompt your further.

***Please note:  If you change your password on the Healthcare Shop, it will not affect the password you currently use for your ADVANCE magazine subscription.

To change the e-mail address or password associated with your account, sign in to Your Account using the e-mail address and password currently associated with your account, and click the "Change E-mail" or "Change Password" link under the Account Settings heading.  If you change your e-mail address, all subscriptions and communications preferences will be automatically associated with your new e-mail address.

***Please note:  If you change your password on the Healthcare Shop, it will not affect the password you currently use for your ADVANCE magazine subscription.

Yes, we have Customer Service Representatives available seven days a week from 9am - 7pm, Monday through Friday and 9am - 5 pm Saturday and Sunday (all times EST). If you wish to place an order by phone, our toll-free order and customer service number is: 877-405-9978.

You can contact the ADVANCE Healthcare Shop by e-mailing shopsupport@merion.com or by calling our toll free number 1-877-405-9978 from 9am - 7pm, Monday through Friday and 9am - 5 pm Saturday and Sunday. (All times EST)

If you are not satisfied with your purchase/gift, you may return it within 30 days of delivery for a full refund.

• Personalized items (embroidered/imprinted/engraved) may not be returned.
• Apparel must be returned in the ORIGINAL PACKAGING and may not be washed, worn, embroidered or show signs of wear.
• All non-apparel items may be returned if RESALABLE and in the ORIGINAL PACKAGING.

ADVANCE Healthcare Shop, Inc. does not refund original shipping charges or reimburse the cost to return items.  Shipping charges are not refundable.

How do I return an item?

1. Complete the return form.

2. Place the item to be returned, package invoice, original packing material and the completed return form in the original shipping carton.

3. Return via an insured courier (e.g. FedEx, UPS, USPS Parcel Post) and retain your receipt.  ADVANCE Healthcare Shop, Inc. is not responsible for items damaged or lost in transit.

Items returned without an invoice (or without the information contained in the invoice) cannot be processed for return, and will be returned to you at your cost.

Items returned after 30 days will be refunded with store credit.

Who do I send returns to?

ADVANCE Healthcare Shop, Inc.

3100 Horizon Drive

King of Prussia, PA 19406

ATTN: Healthcare Shop Returns

It takes up to 30 days to process the return and credit your account.

ADVANCE Healthcare Shop, Inc. reserves the right to modify this policy at any time.

1. Complete the return form. http://shop.advanceweb.com/ReturnForm.aspx

2. Place the item to be returned, the package invoice, the original packaging material and the completed return form in the original shipping carton.

3. Return via an insured courier (e.g. FedEx, UPS, USPS Parcel Post) and retain your receipt.  ADVANCE Healthcare Shop Inc. is not responsible for items damaged or lost in transit.

Items returned without an invoice (or without the information contained in the invoice) cannot be processed for return, and will be returned to you at your cost.

Items returned after 30 days will be refunded with store credit.

Please click here to view our Privacy Policy.